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[quote=Anonymous]The after-hours support company our help desk rolls to is awful. If it's during business hours, you get a company help desk person, 90% of whom are nice and really do want to help get you back up and working; after that, your stuck with the overflow desk. Tech support's job is to support the business units. If your tech support doesn't help you work, someone needs to know so their customer service training can be repeated. [/quote]
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