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Reply to "went to bank branch to handle several transactions & directed to online service: par for the course?"
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[quote=Anonymous]OP here. Thanks everyone for your perspectives. I appreciate it. I'm aware we're heading toward minimal humans in the loop at banks. I hadn't heard that banks were starting to eliminate some in-person services, and were simply telling customers to go home instead of providing services. That's the part that surprises me. My bank's online site is pretty glitchy, and handling anything by calling their 800 number usually takes a minimum of an hour, and more than one phone call. It takes less time to handle transactions in person at the branch that's a 5-minute drive away. Might be time to switch to a bank with better online service.[/quote]
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