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[quote=Anonymous]OP here - update - I spoke to billing this morning who said that the bill they issue is just some brief version of the entire bill that only selectively lists some of the items. She said the fulling billiing statement is pages and pages so they don't issue it, and supposedly my payments are in there somewhere. She was supposed to email me the full itemized statement to review and I'm still waiting for it.

I still think this is a horrible practice - at least, if it's an abbreviated bill, show some line item for total payments received rather than expect patients to just accept an abbreviated bill at face value without questioning it.

A reason this is incredibly frustrating is that I lost an appt time I wanted on one of my IUIs because they locked my account from booking appts, saying I was past due - I wound up having to go all the way to Rockville which was nearly an hour drive for me. This is why I always asked at future visits if I had an outstanding balance, so that I wouldn't lose another appt time.

But per the billing person, insurance can take months to issue their payment - so why on earth would they lock someone out of an appt if it  can take that long to confirm what they owe? I've been done with their service for four months and even on the phone with me, she said, oh there's this $x payment that wasn't credited so we can deduct that. Don't send bills then until everything is final!

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