Reply to OT appointment canceled last minute. Help me not be annoyed.

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[quote=Anonymous]My son’s first OT appointment was canceled this morning at 8. The appointment was scheduled for 9. Between referrals and insurance and their own intake process, it took me a month to get this appointment.  I’m so irritated but obviously want to be super nice to them bc I want it to be a positive experience. Here’s the email-

“Good morning,
Unfortunately, we will need to reschedule Larlo’s evaluation appointment to another day this week because our OT had an emergency this morning and another OT whom we typically get coverage from is unavailable. I am so sorry for this inconvenience and will give you a call by the end of the day today once we've been able to confirm when she will be back in.”

I’m annoyed because it is so last minute and by email (fortunately I check email a lot) and also a bit unnerving that the whole thing is on a shoe string that seems to collapse if one person is out. I understand emergencies happen, but the email makes them sound really unorganized. Not to mention this week is really tight work wise and the reschedule will inevitably suck for my schedule. Anyway please tell me to get over it. Thanks. [/quote]

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