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[quote=Anonymous][quote=Anonymous]How was Nickelodeon last year? We went with our little boys shortly after they opened and the customer service was terrible. It had potential to be a really fun destination though. Our kids loved the swim up suites. I am hoping our experience there was just because it was new and they hadn’t worked out details yet. How was your stay?[/quote]

The customer service was horrible. We had to book our meals with ONE assigned concierge and it was so annoying. I couldn’t even find the person and the concierge adjacent to our building couldn’t do our reservation because we weren’t assigned to him. I saw one man livid yelling and screaming because he was so frustrated.

Now having low expectations for Nickelodeon, the resort was fine. Just know you won’t know show schedules, party times, to make dinner reservations before arrival and expect to just go to the timeshare presentation. We declined, avoided, hid from people trying to set up this presentation. I was rude to them. Dh is nicer and agreed just so they would stop bothering us.

The resort does have potential to be great. Just needs better management and training.[/quote]

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