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Money and Finances
Reply to "Citibank closed my emergency CC without warning due to inactivity—WTF?!"
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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Op, I’m note sure why you think they are in the wrong. They are a business and there’s back office expenses. Are you paying an annual fee? If not, why would you expect them to provide services if you aren’t using your card? [/quote]. OP is just looking for a letter of warning.[/quote] OP here—thanks, that's it. I understand they must have the numbers to support their policy, but I just don't get it. Is it really more cost effective for them to incur the cost of closing the account (and processing a new application if the customer wants) than sending a reminder? I can't be the only customer who has gotten so annoyed they lost them for life. [/quote]
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