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Money and Finances
Reply to "Citibank closed my emergency CC without warning due to inactivity—WTF?!"
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[quote=Anonymous][quote=Anonymous]Op, I’m note sure why you think they are in the wrong. They are a business and there’s back office expenses. Are you paying an annual fee? If not, why would you expect them to provide services if you aren’t using your card? [/quote] OP here, I actually don't understand it from a business perspective. They spent administrative resources to close it, send me a letter, deal with me on the phone, and lose any future business from me FOREVER. Why not send a warning and keep me? I had the card for 30+ years, and I've occasionally paid interest on balances (but no fees). I haven't used the card for about 3 years, but my history would indicate it likely I would, especially if I were specifically reminded that I needed to. And definitely if I had to tap into it for an emergency—in which case I would be paying interest until I got back on my feet.[/quote]
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