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[quote=Anonymous]I booked a round trip ticket with Expedia from DCA to Providence.

This morning I called to inquire about adjusting the departure time of the return flight (to leave earlier). I'm told there is a $200 change fee, I say ok that's too much. Hang up, go about my business. Then I remember I purchased vacation insurance so I call back.

The operator confirms yes, I am allowed to change the flight without a penalty. OK, so they should have mentioned that, but ok. Let's change the flight.

My flight left at 11 and I want to leave at 6 am. The original ticket (return portion) was $178. I see the 6 am flight is $190. So I ask to change to the 6 am flight. The operator tells me that while buying a new ticket would be $190, changing my ticket will be $579.

I say, "I thought you are covering the change fee" and she says, "this is not the change fee. This is the fare for the ticket if you change the ticket"
I say, "that makes no sense. The difference in fare is $12. Why are you telling me rebooking this ticket is $579? How is that not a change fee?"

I say, "OK, what if I just cancel the return ticket?" (since I have this insurance, I get a credit, and I can just book my own return for $190)
She says (each answer follows 10 minutes of looking things up): "Then you will get a credit for $178 for the return portion of your ticket which you can use for up to one year"

So I say, "OK, well what I want to do is cancel the return ticket and use my voucher now to book a new return ticket" (I also say, "You know, this should have been mentioned to me as the option for rebooking the ticket...obviously if I can avoid paying $400 more to rebook a ticket by just canceling and then using the voucher, I would want to know about that")

She says she has canceled my return ticket. Now we go to book my new return ticket with my credit voucher. Then she discovers she canceled my whole ticket so she needs to rebook everything. I start getting nervous because I want to make sure that the fare is not going to go up. I keep asking her to check on a separate system what a round trip ticket will be BEFORE she cancels the entire ticket.

She begins to look for tickets. I am telling her my flight out was fine -- left at 4:30 pm. I just wanted to come back on the 6 am flight. I go through about 30 minutes of her checking back with me. She has everything confused and is telling me she is booking my flight TO providence at 6 am. I keep having to correct her and tell her the flights.

Finally, after a half hour, she informs me that my new round trip ticket will cost $579. She will apply my $178 voucher to it but now I owe an additional $401.

I am currently on hold with the supervisor.

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