Reply to Teachers--Why GMU for grad school?

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[quote=Anonymous]I have Master's from both UVA and GMU.  I concur with much of your assessment.

I would like to add a point about the customer/student service perspectives of the two schools since the schools have two very different "schools of thought".  One puts up major roadblocks and makes accessibility to the registrar's office or technology services or any services virtually impossible; the other school seems to think that it is their responsibility to be helpful and do whatever it takes to ensure that the student is receiving the help s/he needs.

If you have to call GMU, go to the bathroom first and make sure you have plenty of food and water stockpiled.  You also might want to take a Valium.  It will be a long hard process and you will not ever get to speak with a real live person until you leave about a kazillion messages and claw your way up through the directory.

UVA oozes customer service.  They will go far, far out of their way to make sure that the needs of their students are being met.  Whether it is a technology issue or class payment issue, the staff at UVA is accessible and proactive.

I have overpaid once at each school.  At GMU it was some additional fee that applied only to on-campus students and the fee was over $150.  At UVA my overpayment was a technology fee that did not apply to me.

It has been 5-6 years for GMU and I [i]still[/i] haven't received the refund despite countless voice mail messages, emails and letters with copies of documentation.  I have subsequently given up.  At UVA I did not realize I had overpaid.  Some perky woman called me and [i]apologized[/i] (!!!) that I had paid online 2-3 weeks prior, I had overpaid, no one had caught my error and she was so terribly sorry that I had not received my refund yet.  She was really upset.  I asked her if she was joking because I was so startled.  I truly thought that I was being pranked.  But sure enough the refund arrived just two or three days later.  It was a check for about $30.

I have had good instructors and instruction at both institutions.  But I would gladly pay more, a lot more, to UVA because of its outstanding customer service.[/quote]

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