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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]CNA's that seem to be actually engaging the patients. This is job one! The CNAs are on the front lines. 
Choose one near your home so you can drop in regularly and provide little special treats for the CNAs whenever you go, or tip on the sly. Don't just show up on weekends. 
Those who have regular visitors who are kind to staff get considerably better treatment.
Don't be taken in by a lot of fancy decorating and activity rooms. The CNAs and their attitude is the key.[/quote]

Please don't tip staff on the sly. At many places, if staff is caught accepting gifts or money from patients/families, they will be fired.  That said , treats for everyone are welcome.  I do agree though, CNAs are really the most important thing at a SNF.    They are way more involved in the patients care than an RN and a bad CNA is really detrimental in this environment[/quote]

True, but they are seriously underpaid and I'm happy to ignore that rule and tuck a $20 into CNA's pocket when I go. I'm discreet. No one is going to get fired. Why shouldn't I tip the one who takes the time to put lotion on mom's hands and  and actually shows interest in what she has to say? I also keep fresh flowers in the room, often cut from my yard or picked up at Trader Joes. As in any home, it brightens the atmosphere.
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My wife is a nursing home administrator. You have no ea how many CNAs get fired for accepting tips. You are not doing them any favors. [/quote]

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