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[quote=Anonymous]My advice - Ask for clarification and make them put into writing what their policy is on email response. If they insist on saying "ASAP" or in a "reasonable amount of time" which are vague terms and open to interpretation, then make sure to exploit that to the fullest in your response. You also need to gently point out that this is a very slippery slope they are going down. If they pin down a time frame for email responses with you, then are then obligating all staff to that same time frame including themselves. Since it's email, one can easily produce the emails with all headers exposed and time stamps which can show at what time and which server it hit and when it was delivered. Many times non tech savvy people often believe that if they don't see the email in their inbox or they delete it and not read that they can somehow prove since it's not in their inbox that of course it didn't get sent and so on [/quote]
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