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[quote=Anonymous][quote=Anonymous][quote=Anonymous]When this is me, I attach the email and reiterate what has already been told. You must not let this employee get away with thinking they are right, else they won't change. It may start to look bad on you when your manager notices bad performance coming from your team. Document and document some more[/quote]+1. This is the most straightforward approach. It's not petty and clears up what transpired and what did not. Keep on documenting![/quote]

This is what I have to do with a coworker of mine.  Every little request that he do his flipping job is met with "but but but I didn't know!!!!"  The first few times, I let it slide and cleaned up after him, now I just send him the documentation that he was informed of what he needed to do (and no, Larlo, you not reading the email isn't an excuse) and tell him he needs to get it done ASAP.  Everyone in the org knows he's like this and, TBH, we all think less of his manager that the manager hasn't done anything about the behavior.  So OP is right to try and nip this in the bud because it will begin to reflect on OP sooner or later.  [/quote]

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