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Reply to "I think my new coworker is functionally illiterate? Help!"
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[quote=Anonymous]Time to change your tactics. The next time she brings you the email, ask her nicely to point out on the email exactly what she doesn't understand. say something like, "ok, why don't you just point to the first thing on the email that you are having trouble with" Do not let her default to "all of it", if she does say "we have to start somewhere with something specific, so please point to the first thing you need clarity on". Just keep a smile on your face which btw will help naturally help you keep a happier sounding voice. Once she points out something that does not make sense to her, ask her what she thinks she is supposed to do and wait for her response. If she says IDK, pause and do not rush into respond, shuffle papers on your desk, finish an email, whatever, then calmly say "oh that - well remember we reviewed that last week a few times, I can send you the notes on that so that you have it in writing for future reference." Then turn and send her whatever notes you have and in your email make sure to reference this is an additional reminder on this topic. Your goal is to force her to start having to think for herself first even if that means she tracks down other people or other resources to assist her. [/quote]
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