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[quote=Anonymous]I have no idea what's going on, but she cannot understand simple instructions that are written up in an email or verbally conveyed.

She has been with the office for six months. Her role is technical in nature, yet she has no real computer literacy. But that's not the biggest issue.

I will sit down to go over something with her. She acts like she understands. I sometimes then try to ask her to verbally describe the task to me to make sure she understands, because in the past she would say she understood even when it turned out she wasn't listening or didn't understand what I was explaining.

To help, I'll send her an email with a description of the work that she needs to do. People have done this for me when I've been trained and I found it helpful. However, she will usually then print off the email and bring it to me, completely confused and bewildered, not knowing how to start even though I already went through this with her. For example, she'll ask "where do i get this?" when referring to a file that I asked her to update. However, in the email I sent to her to followup on our training, there will be a HYPERLINK IN THE EMAIL saying "click this link to get the file you need to update!". It's like WTF is going on??

This has been going on for months and months.

I want to help, but nothing is getting through. I've trained numerous people in the past but this is really blowing my mind.

I am not the only person experiencing this issue with this particular person, but to my knowledge nothing is being done about it by her supervisor or management. For all I know, they could be trying to separate with this employee but they are still asking me to provide training.

I fear that if I bring this up before my supervisor, I will seem unaccommodating or some other sort of bad thing. I think since we are gov't, they are just turning a blind eye to it and assuming that others will pick up the work that she can't do.

I have been having to redo or do all her work to keep up. My workplace is pretty toxic so I'm afraid to bring this issue up.

Would you recommend that I do?[/quote]

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