Experience with Bright Horizons Crystal City

Anonymous
Anonymous wrote:

There are a few great teachers there, but make sure you are getting what you pay for. Your child deserves it. Blind trust and minimizing complaints, concerns, incidents, etc. is what you may or may not deserve the consequences of, but a child NEVER deserves to powerlessly suffer the shortcomings/vices of your thought processes for. If you buy that you are getting the (*genuine*) happy BHCC staff package, then it helps YOU get through your days and nights. Keep in mind that the big warm welcomes and goodbyes your child receives is what YOU want to believe the majority of underpaid staff feel about your child throughout 480 minutes of their day, despite their own struggles with lower hierarchical needs like decent housing, quality childcare within their means, unaffordability of healthy foods for their families, etc. Don't take the word of those currently working there, especially since they sign forms agreeing not to badmouth the BH Corporation for 2 years after they leave BH of their own free will or whether fired. The BHCC HAS had a history of extremely high staff turnovers since the center opened roughly a half dozen years ago, a lot of incidents of having lost toddlers on walks, and for what you pay in money you should consider tiny nanny cams and or audio. The person who said that only a horrible person would do something like that is placing misguided adult loyalty codes above the need to ensure that the children aren't dwindling their private college funds away for subpar structured learning programs in reality. The Elmer's Glue for arts and crafts time is no different elsewhere, and neither are the minimum childhood education credits (and understanding of children) required of staff elsewhere. Maybe you need those "Today we chased bubbles for motor skills development", I don't know. I will say that all centers have their core program aimed at development, and all structured and unstructured play and lesson times assist children. And the food menu? A lot of apples are served, but for what you pay, they could afford at least some fruits and veggies that are organic if they are part of the USDA's dirty dozen list with high pesticide levels. The menu even looks chic and better than the hotdogs at some centers, like quiche or tomato bisque, or cheese cubes and kiwi for snack times. Yet your child receives exactly what is scooped onto his/her plate by equally hungry staff who can't afford to eat out daily, and can often only afford to live off foods highly processed, cheap carb, GMO, hormone-injected cow's milk, etc. outside the center. Yes, the center is in an upscale location with door locks and the minimalist decor gives it a clean appearance. This location has its roach problems, in all seriousness. And door locks? Staff regularly hold the doors open behind them for anyone decently dressed, as you can't believe that every staff member recognizes the hundreds of parents when they spend most of their time in their classrooms. What all of this leads to is this: if you wouldn't buy a car based only on its nice appearance and brief time around the 'nice' car, but would instead look under the hood and test a car before trusting your life and entering a contract payment based on this, why would you do this with a profit-based center you entrust your children to? I have worked for Kindercare, Creme de la Creme, Goddard, Primrose, etc. over two decades and they really aren't much different from BH when it comes down to it, better in some ways. Creme has lobby tv's where you can see into the classrooms and centers, even. Some locations even have classroom cams parents can log into.[/quote

In the middle of your message you made it seem like the daycare providers are saving food for themselves. I am here to tell you that this is true. I worked in a BH center and saw this all the time. Report to the director if you believe staff is taking food from the children.
Anonymous
Anonymous wrote:Try Sparkles Crystal City. It's a new center, reasonably priced realitive to BH, great outdoor playground, technology nook, a great facility for my kids to grow. I've been impressed all around so far.


How's that working for ya?
Anonymous
Bright Horizons Crystal City is a daycare disaster. Please do you and your family a favor and save your hard-earned money and go elsewhere.

After doing our due diligence and interviewing BHCC (and being sold on what we thought would be a high-quality and safe facility for our child), we enrolled our 6-month-old. We were so outraged by the BHCC's operations (or lack thereof) that we pulled her out after one month. Here's why (although the first point should make your decision for you):

[ ] Lack of security. More often than not, there would be no one at the front desk. We would rarely see the receptionist sitting there. The director's office is right next to the entrance, but she was never around. You could type in your security code to get into the building, but someone could walk in right behind you. My husband and I saw this happen a handful of times and were appalled that a random person could enter the facility that easily.

[ ] Inattentive to infants. I remember leaving my daughter and as I dropped her off, there were always 4-6 other babies in bumbos or writhing on the ground crying. They were rarely if ever picked up, even though there were 2 caregivers at any one time. One time I saw a baby throw up on herself and I told one of the caregivers to clean her up since the baby was balling. The classroom manager, Ms. Hadja, didn't even look me in the eye and said she'd get to it. Other babies started to crawl over to the baby and got throw up on them as well. I took my daughter home with me that morning and ended up taking an unplanned vacation day.

Another time, my brother and I came in during the middle of the day, and we swear it sounded like a chicken farm with all the babies crying, left on the ground, and not being picked up. The caretakers are so busy changing diapers and walking around with their clipboards that they don't end up taking care of the infants!

[ ] No one alerted us as to why half the class was not present. One day we noticed that there were only a couple of infants in attendance. We thought a lot of folks may have been on vacation because even though we commented on the light classroom, the caregivers never said anything. Later on that day we get an emergency phone call saying our daughter was throwing up nonstop for the past two hours. TWO HOURS! We found out when we picked her up that half the class was out because they all caught a stomach virus and RSV. We should have received a phone call, e-mail, and text when the FIRST child started throwing up. We were outraged that no one told us the truth. Our daughter ended up using a nebulizer for the next three weeks and lost a lot of weight.

[ ] No good place for the infants to sleep. BHCC was terrible, terrible, terrible with naps. As much early childhood education as they claim to have, the teachers in the infant room did not have a basic understanding of how long infants and babies need to sleep (at least two naps a day to start out with, at least 45 minutes in a crib to be restorative). My 6 month old was getting *maybe* 30 minutes, 2 times a day, and when I voiced my concerns, they said, "well...if we put her down as much as you want, she's going to miss out on all the "activities" we have for the infants. Of course, if my infant wasn't getting enough sleep, all those inane activities aren't going to actually benefit her much. And by activities, I suspected it was—again—all the infants on the ground while the workers changed diapers and cleaned the room. The lights were always bright on the crib side of the room, unlike other daycare facilities that at least have some semblance of quietness and dark.

[ ] Awful director, Donna Montgomery. She was always rude and inaccessible and for some reason, never in the office, and never answered our e-mails. Also, anytime my substitute guardians would call the front desk, no one would ever pick up. This isn't good if there's an emergency.

[ ] No diversity. They say they promote cultural diversity, but this isn't evident in their hiring practices.

[ ] Extremely expensive. This is one of the most expensive daycares in the DC/MD/VA area. Save your money and go elsewhere, like American Day School or St. Anthony's, where the caregivers actually care!
Anonymous
Donna Montgomery left about 2 years ago and was replaced by Ronda who made some really good changes. Not sure what's up now, but I do know you can't judge it based on that former director. But you're right, there were some serious issues with staffing, and I believe that Ronda made some big changes - hiring better staff, terminating those that weren't performing, etc.
Anonymous
Anonymous wrote:Donna Montgomery left about 2 years ago and was replaced by Ronda who made some really good changes. Not sure what's up now, but I do know you can't judge it based on that former director. But you're right, there were some serious issues with staffing, and I believe that Ronda made some big changes - hiring better staff, terminating those that weren't performing, etc.


Yes the other PPs post is totally out of date.
Anonymous
The current director just up and quit. what's the inside scope?
Anonymous
Heard the culture is just god-awful...have you seen how many teachers are constantly out? I overheard the lady at the front desk speaking very unprofessionally to a teacher who was asking for a bathroom break on the phone. Of course, you have to take what people say with a grain of salt, but frankly I'd rather have my son at a center which teachers who like their job.
Anonymous
Does anyone have updated feedback on this center?
Anonymous
Bump!
Anonymous
Anonymous wrote:Bump!


If you are looking for daycare around crystal city, it's probably better than Sparkles but not as good as Crystal City Children's Center.
Raqwoj
Member Offline
Bump! We are considering this center for our 1-year-old boy. Anyone have any experience/insights they can share? Thanks so much! (Can also email me at raqwoj [at] gmail.com)
Anonymous
We had an infant there and were very happy. Caretakers were nice and seemed engaged with the kids. Some rooms may be smaller than other places and it's expensive. Very focused on compliance which is overall positive, but sort of annoying when you get called for a rash that has disappeared by the time you get there. Would use them again.
Anonymous
Raqwoj wrote:Bump! We are considering this center for our 1-year-old boy. Anyone have any experience/insights they can share? Thanks so much! (Can also email me at raqwoj [at] gmail.com)


Read the posts and read the va violations
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