Will no longer shop at Giant- annoying checkout machine

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I don’t even like giant and I go there all the time for the self scan. So fast unless it’s random audit day.

Can you explain what “random audit” means?

They check everything in your cart. Given how long it takes, I would just leave once I was flagged

No they don’t. They randomly scan like 7 things.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Just use their handheld scanner as you shop and go through the self checkout. It's super quick.

I've seen people do this but never figured out how it works exactly. Can someone explain it in more detail?

You scan your Giant card when you pick up the scanner. Then you scan (and bag) your groceries while you shop around the store. When you're ready to check out, you push a button on the scanner and it pops up a barcode that you then scan at the self-checkout. It pulls your whole order up on the screen quickly and you proceed to pay as normal. It's super easy.

Love self scan. Haven’t done regular checkout at Giant in several years.

Do you have to weigh your filled bags at the end to make sure they correspond to what you scanned?

No they do not.

[Anonymous]

Anonymous wrote:I agree op we stopped going there a few weeks ago when they did this and also blocked the doors going in and out it's a total fire hazard and horrible inconvenient to walk all the way around to the other doors clear across the massive store.

I have not seen any of this stuff about blocking the doors at my Giants (Arlington/Falls Church/McLean). Where is this happening?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I don’t even like giant and I go there all the time for the self scan. So fast unless it’s random audit day.

NP here and the opposite - I am shopping elsewhere now. Eff that. I would feel differently if the electronic canner wasn't so accusatory.

Meanwhile, the person before me leaves without paying and the self checkout is waiting for payment. What a cluster.

Aren’t they being filmed?? At target they show you a tv of you checking out.

I would think they are - who knows.

The good people get punished for the bad people.

[Anonymous]

Anonymous wrote:Just leave. Let the store have to discard all of the perishables and restock all of the non-perishables.

This is the way.

[Anonymous]

Anonymous wrote:

Anonymous wrote:To top it off, we are carrying out a task they used to pay employees to do!

True! But I feel bad for the staff who are constantly running around trying to fix the annoying issues!

I feel bad for those staffers too. But if the stores would put those staffers as checkers in freaking checkout lanes, there would be more satisfied customers. The stores, however, do not want to have actual human checkers anymore. An experienced checker is much faster than the new self-checkout idiocy.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Just leave. Let the store have to discard all of the perishables and restock all of the non-perishables.

This is the way.

Stiffing hourly workers is always the way to stick it to the man

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I don’t even like giant and I go there all the time for the self scan. So fast unless it’s random audit day.

NP here and the opposite - I am shopping elsewhere now. Eff that. I would feel differently if the electronic canner wasn't so accusatory.

Meanwhile, the person before me leaves without paying and the self checkout is waiting for payment. What a cluster.

Aren’t they being filmed?? At target they show you a tv of you checking out.

I would think they are - who knows.

The good people get punished for the bad people.

I mean that’s how everything works. Paperwork at the bank, tsa, taxes, enrolling your kids in school, credit cards. I mean like in Mayberry it mighty work. If everyone was honorable we wouldn’t need lawyers.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Isn’t anyone irritated that you’ve done all the work yourself and the employee standing there picking his nose tells you to have a nice day. They could avoid all sorts of problems if they just hired people.

I’m really over this everywhere. Companies keep finding more ways to put the burden of service onto customers while simultaneously increasing prices.

Just left there. Check out station light blinking and employee checking his phone and perusing the candy….and stop asking me to donate. They literally do nothing on your behalf but they want to donate your money to someone else, on your behalf.

And, the corporations can write the amount off as a tax credit! Crazy!!

[Anonymous]

Anonymous wrote:I don't have any of these problems. Big fan of self check! Also if you have more than 20 items and are going thru self check (minus the scanner people) you are a jerk. It takes way longer than using the manned lane especially when you don't know what you are doing.

The new 20-item limit is fine for the small self-checkouts but my Giant also has two regular-sized checkouts (with conveyor belts, the kind where checkers used to work) set up as self-checkouts. That does not have the 20-item limit yet. If they try to impose it there, they will get reamed by customers. A lot of people use those two measly full-sized self-checkouts for larger amounts of shopping because most of the time, day or night, there are only ONE to two actual checkers working, and most often it's just one.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Just use their handheld scanner as you shop and go through the self checkout. It's super quick.

I've seen people do this but never figured out how it works exactly. Can someone explain it in more detail?

You scan your Giant card when you pick up the scanner. Then you scan (and bag) your groceries while you shop around the store. When you're ready to check out, you push a button on the scanner and it pops up a barcode that you then scan at the self-checkout. It pulls your whole order up on the screen quickly and you proceed to pay as normal. It's super easy.

I heard you have to have an ID to activate it now, is that true? I tried scanning the barcode on my phone/on the Giant app and it wouldn't let me.

I have not needed an ID, no. I use my Giant card that's on my keyring (I haven't tried it with the mobile app card).

NP. Yay, yet another app to load. Some of us loathe everything having to be done via app. Oh well, we know we're in the minority but it's just another thing that adds to the suckiness of the shopping experience.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I don’t even like giant and I go there all the time for the self scan. So fast unless it’s random audit day.

Can you explain what “random audit” means?

They check everything in your cart. Given how long it takes, I would just leave once I was flagged

How do you spell “false imprisonment” and “kidnapping?”

[Anonymous]

Pay yourself at the self checkout. That's what I do.

I take one or two expensive items per trip (usually 3 trips a week) and I simply don't scan it. Yesterday I walked with $22 of Peets coffee beans for free. Last week I didn't scan $16 of British Cheddar.

If they want me to bring my own bags, check myalf out, pack all my things, they can either adjust price to account for my labor or I will.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I loathe self checkout and think it puts people out of work. But Giant is getting stolen blind to the point where it is permanently closing half of the store entrances and putting armed guards at the remaining ones. The changes to the self checkout are aimed at minimizing the inevitable loss via limiting order size, and at catching people with the weight detector. I think other retailers are experiencing the same thing. There are people wheeling entire carts out without paying, and the present environment is so violent and so pro criminal that the stores don’t dare try to arrest them.

LOL. Do you have any actual news stories where this was reported or are you jut making things up?

Making up what?

Closed exits? Two different stores in two different Maryland counties near me.

Armed guards? Same two stores?

Rampant full-cart theft? Do you read ANY news?

Glad you live in such a happy place that the degradation others are experiencing seems unbelievable.

[Anonymous]

You just need to alter your process. It took me a few trips to change my routine. My only remaining issue is not being able to place my reusable bag in the checkout area. So I just bag everything at the end now.