Instacart shoppers are SO BAD

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:How much are you tipping?

I usually set the tip at about $10 for like $150 worth of stuff. Lately I've been cutting it down when the items come completely horrible, with half the items missing or me being forced to go out to the street to get them. I bump up the tip for great service but lately that rarely happens and it's mostly a win if I can just get functional service

Wow. I live in a house and wounding tip that much on $50. No wonder you are getting bottom of the barrel.

Well good for you but $10 is a perfectly reasonable tip on this volume of food and for the number of bags involved. It's a paid service with other charges thrown in, and the extreme tippers on either end of the spectrum should have no bearing on a standardly generous tip

If everyone is telling you your not tipping enough, it’s clear, you are not tipping enough.

[Anonymous]

Up, I hear you, it is frustrating when you do not get the items that you requested. But, aren’t the people who are loading the groceries different individuals than the people who are driving the groceries? in other words, aren’t there pick and pack workers who are placing all of your groceries in boxes and bags. And these pick and pack people are completely different than the drivers? So, it might be that the Packers are problematic in this scenario. In terms of the delivery service, I can appreciate that you feel like the groceries should be delivered directly to your doorstep and you should not have to grab a cart and reach into some guy’s trunk and help unload groceries. On the other hand, it seems like a tall order for a driver who is running time strapped to have to enter through a set of double doors at an apartment complex, ask a front desk worker if they have some type of trolley, retrieve the trolley, place all the groceries on the cart, and wield it through the apartment complex to an elevator, and down a hallway to your actual door.

[Anonymous]

Anonymous wrote:I want to hear about the substitutions. Those make my day!

Wow, I could give you a whole list of crazy substitutions!

Actually last time the lady completely gave me the wrong delivery.

Luckily I smelled baked goods as I was riding my elevator back up and realized she had swapped out my extremely healthy groceries of fruits and veggies with frosted flakes, cookies, juice, and other stuff. Honestly she seemed high as a kite so I think that was why.

Other interesting swaps have been swapping out matcha for dried mint, red pepper flakes for dill, and strawberry popsicles for fresh fruit.Sometimes you get something randomly in there that you cant even explain how they got it

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:How much are you tipping?

I usually set the tip at about $10 for like $150 worth of stuff. Lately I've been cutting it down when the items come completely horrible, with half the items missing or me being forced to go out to the street to get them. I bump up the tip for great service but lately that rarely happens and it's mostly a win if I can just get functional service

Wow. I live in a house and wounding tip that much on $50. No wonder you are getting bottom of the barrel.

Well good for you but $10 is a perfectly reasonable tip on this volume of food and for the number of bags involved. It's a paid service with other charges thrown in, and the extreme tippers on either end of the spectrum should have no bearing on a standardly generous tip

If everyone is telling you your not tipping enough, it’s clear, you are not tipping enough.

The boomers on here are mostly clueless about how anything modern works, so their opinions are hardly relevant. Most of the comments are telling me to go the grocery store myself. Most of the people on here barely know how to operate an iphone, let alone use these services.

[Anonymous]

Do you ask them to? I think you’re making a lot of assumptions.

Many of the Instacart shoppers are young men, and many probably deliver downstairs because they don’t want to make women uncomfortable by going up to their apartment. They may also be doing it so prevent the spread of COVID. I usually try to meet delivery people downstairs to be kind (and also I don’t want strange men in my apartment), but if I need them to bring it up, I just ask and they always say yes.

Also, like I said, many are young men. And young guys don’t really understand food. Like when I needed sweet potatoes one substituted white potatoes….many, MANY men would make the same mistake. And honestly, those guys do a way better job than most husbands. So I just add a note to please contact me with substitutions and I make sure to have my phone on, I can’t blame them if they can’t reach me.

If you’re really lucky, you’ll get a middle aged woman as your shopper. They know exactly what to get and what questions to ask. I’ll never forget the woman who texted me to ask when I needed to use the avocados so she knew what ripeness to get. Now THAT is a professional. And I tipped her accordingly.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:How much are you tipping?

I usually set the tip at about $10 for like $150 worth of stuff. Lately I've been cutting it down when the items come completely horrible, with half the items missing or me being forced to go out to the street to get them. I bump up the tip for great service but lately that rarely happens and it's mostly a win if I can just get functional service

Wow. I live in a house and wounding tip that much on $50. No wonder you are getting bottom of the barrel.

Well good for you but $10 is a perfectly reasonable tip on this volume of food and for the number of bags involved. It's a paid service with other charges thrown in, and the extreme tippers on either end of the spectrum should have no bearing on a standardly generous tip

If everyone is telling you your not tipping enough, it’s clear, you are not tipping enough.

+1

I tip very well, because if I'm going to use the service, I want it to be worth it. And an extra $25 (or whatever) for the tip is NBD to me, so if that gets me the items I ordered, I'm happy to do it.

[Anonymous]

Anonymous wrote:Up, I hear you, it is frustrating when you do not get the items that you requested. But, aren’t the people who are loading the groceries different individuals than the people who are driving the groceries? in other words, aren’t there pick and pack workers who are placing all of your groceries in boxes and bags. And these pick and pack people are completely different than the drivers? So, it might be that the Packers are problematic in this scenario. In terms of the delivery service, I can appreciate that you feel like the groceries should be delivered directly to your doorstep and you should not have to grab a cart and reach into some guy’s trunk and help unload groceries. On the other hand, it seems like a tall order for a driver who is running time strapped to have to enter through a set of double doors at an apartment complex, ask a front desk worker if they have some type of trolley, retrieve the trolley, place all the groceries on the cart, and wield it through the apartment complex to an elevator, and down a hallway to your actual door.

That is the case with Amazon's Whole Foods delivery, Walmart, and other places. But in the case of Instacart it's the same person who does all of it.

A lot of these shoppers show a real lack of initiative from start to end. The shopping is subpar, the communication is supbar, and the delivery is certainly subpar. A lot of shoppers with others services I've used bring their own cart and store it in their car- a collapsible one so they can quickly load/unload everything and bring it up.

I've lived in other cities and never had such a horrible issue. I dont know if it's the location, Instacart, or the current era. But it's a major problem that really needs to be addressed with this service, when they cant live up to the basic minimums of the service they promise

[Anonymous]

I used to shop for instacart in college, they are worse than uber.

You get a few seconds to pick up each product, so quality is out the window.

I don't appreciate pp, stating we were bottom of the barrel. But alot of the women were pregnant, and mentally disabled. I didn't work with any men during that time.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:How much are you tipping?

I usually set the tip at about $10 for like $150 worth of stuff. Lately I've been cutting it down when the items come completely horrible, with half the items missing or me being forced to go out to the street to get them. I bump up the tip for great service but lately that rarely happens and it's mostly a win if I can just get functional service

So not even 10% of the order. No wonder you’re getting such crap service. Set the tip properly from the start of the order so that the person is motivated. You’re scraping the bottom of the barrel because of your own cheapness.

Well it's actually above the minimum request, and this is not exactly going out to Per Se for a night on the town. Instacart shoppers are paid hourly in addition to tips, and like I said, mine is on the more generous side. Have you ever used this service before?

I use it all the time and you are a cheap miser and getting the service you deserve. In no instance is a 6% tip generous.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:How much are you tipping?

I usually set the tip at about $10 for like $150 worth of stuff. Lately I've been cutting it down when the items come completely horrible, with half the items missing or me being forced to go out to the street to get them. I bump up the tip for great service but lately that rarely happens and it's mostly a win if I can just get functional service

Wow. I live in a house and wounding tip that much on $50. No wonder you are getting bottom of the barrel.

Well good for you but $10 is a perfectly reasonable tip on this volume of food and for the number of bags involved. It's a paid service with other charges thrown in, and the extreme tippers on either end of the spectrum should have no bearing on a standardly generous tip

It’s clearly not cheapo.

[Anonymous]

Anonymous wrote:Do you ask them to? I think you’re making a lot of assumptions.

Many of the Instacart shoppers are young men, and many probably deliver downstairs because they don’t want to make women uncomfortable by going up to their apartment. They may also be doing it so prevent the spread of COVID. I usually try to meet delivery people downstairs to be kind (and also I don’t want strange men in my apartment), but if I need them to bring it up, I just ask and they always say yes.

Also, like I said, many are young men. And young guys don’t really understand food. Like when I needed sweet potatoes one substituted white potatoes….many, MANY men would make the same mistake. And honestly, those guys do a way better job than most husbands. So I just add a note to please contact me with substitutions and I make sure to have my phone on, I can’t blame them if they can’t reach me.

If you’re really lucky, you’ll get a middle aged woman as your shopper. They know exactly what to get and what questions to ask. I’ll never forget the woman who texted me to ask when I needed to use the avocados so she knew what ripeness to get. Now THAT is a professional. And I tipped her accordingly.

WHAT???? This is the craziest excuse yet.
1) most of the shoppers are not young men
2) I specifically state to leave it at my door since I'm a young woman and dont want to deal with them. So there is never any interaction whatsoever
3) Being a man does not make you dumb and is not an excuse. And if someone cannot figure out the basics of grocery shopping, then they shouldnt take a job doing just that!

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:How much are you tipping?

I usually set the tip at about $10 for like $150 worth of stuff. Lately I've been cutting it down when the items come completely horrible, with half the items missing or me being forced to go out to the street to get them. I bump up the tip for great service but lately that rarely happens and it's mostly a win if I can just get functional service

Wow. I live in a house and wounding tip that much on $50. No wonder you are getting bottom of the barrel.

Well good for you but $10 is a perfectly reasonable tip on this volume of food and for the number of bags involved. It's a paid service with other charges thrown in, and the extreme tippers on either end of the spectrum should have no bearing on a standardly generous tip

It’s clearly not cheapo.

It actually is, grandpa.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I don’t get why you would use them if you aren’t disabled or immune compromised. I go on Sunday 15 min there, 20 min in store, 15 min home all less than an hour. Why is this so hard for people?

Because I want to and am a busy person with a busy schedule. Why is that so hard for you to understand?

Then accept the substandard service as agency cost and quit your complaining. And I guarantee you are NOT that busy. Just lazy.

No, i will not. I file a complaint and reduce the tip each time it happens and I will continue getting groceries delivered and you have zero say over it. I make lots more money than you and am way busier. Get over it.

LOL says the woman who lives in an apartment and can’t afford a proper tip!

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:How much are you tipping?

I usually set the tip at about $10 for like $150 worth of stuff. Lately I've been cutting it down when the items come completely horrible, with half the items missing or me being forced to go out to the street to get them. I bump up the tip for great service but lately that rarely happens and it's mostly a win if I can just get functional service

So not even 10% of the order. No wonder you’re getting such crap service. Set the tip properly from the start of the order so that the person is motivated. You’re scraping the bottom of the barrel because of your own cheapness.

Well it's actually above the minimum request, and this is not exactly going out to Per Se for a night on the town. Instacart shoppers are paid hourly in addition to tips, and like I said, mine is on the more generous side. Have you ever used this service before?

I use it all the time and you are a cheap miser and getting the service you deserve. In no instance is a 6% tip generous.

A $10 tip is perfectly generous on these kinds of orders and lots of people even tell me that. You sound like a clueless projector and malcontent

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I don’t get why you would use them if you aren’t disabled or immune compromised. I go on Sunday 15 min there, 20 min in store, 15 min home all less than an hour. Why is this so hard for people?

Because I want to and am a busy person with a busy schedule. Why is that so hard for you to understand?

Then accept the substandard service as agency cost and quit your complaining. And I guarantee you are NOT that busy. Just lazy.

No, i will not. I file a complaint and reduce the tip each time it happens and I will continue getting groceries delivered and you have zero say over it. I make lots more money than you and am way busier. Get over it.

LOL says the woman who lives in an apartment and can’t afford a proper tip!

Not everyone is middle aged with their best years behind them!