Will no longer shop at Giant- annoying checkout machine

[Anonymous]

Anonymous wrote:

Anonymous wrote:I envision a future where grocery stores are pick up only...or you have to pay extra to go in the store due to theft.

Or maybe they’ll be like those new Amazon Go stores where your items are automatically scanned when you put them in your cart and you just walk out the door when you’re done. I think I heard there’s one in DC? Anyone tried it?

They bult one in Rockville MD and then just as it was to open they closed it so I am guessing Amazon is moving away from them.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Not a regular shopper at Giant, but have used the scanner thing when i do shop there. Seems like the scanner is easiest to shoplift a few items and wonder if it will still be around much longer.

Love Samsclub for the scan with phone function. Wish Costco had the same.

I agree with you on annoying self checkouts at Costco. Why can’t I just scan the barcodes? They do check at the door so it’s not like I can shoplift.

The cashiers also started asking to unload the cart instead of just putting things barcodes up and scanning them in the cart.
Super annoying

I love when I get a fast employee at Costco who will scan inside my cart! Only during busy times though, otherwise I have to do it myself and take all the items out. Though I’ve found if you mess something up they will sometimes just finish for you. The phone scanner at Sam’s is good, but in general we just a crappy Sam’s that isn’t as well run or as well stocked as Sam’s in other places. I have no idea why.

I got sighs and almost a reprimand last time I didn’t unload my cart at Costco.

You have to look confused and sort of helpless, like you will be really slow. I've noticed at my Costco they almost always scan for all of the old people in self checkout, whereas I'm probably 50/50. I tried to look as slow as possible though and I also try to go to a self-checkout that has an efficient-looking employee standing next to it (if multiple stations are open at once.)

[Anonymous]

Giant self checkout is terrible. WF is much better. Amazing the difference.

[Anonymous]

People doing their own check out slows things down considerably compared to a person who speedily checks all day long and baggers who know what they are doing.

[Anonymous]

Anonymous wrote:People doing their own check out slows things down considerably compared to a person who speedily checks all day long and baggers who know what they are doing.

Giant thinks it is saving money by not hiring people to check out the customers. However, Giant did not factor in shrinkage - they are losing tons to theft - but likely have no idea.

[Anonymous]

Anonymous wrote:I envision a future where grocery stores are pick up only...or you have to pay extra to go in the store due to theft.

It was less than 100 years ago when you had to ask them to get things for you from behind a counter OR would just call in your order and a delivery boy would bring your items to your house. Back to the future. Good job corporate giants!

[Anonymous]

Anonymous wrote:Isn’t anyone irritated that you’ve done all the work yourself and the employee standing there picking his nose tells you to have a nice day. They could avoid all sorts of problems if they just hired people.

This. I refuse to use self checkout unless I have 5 items or less. At all the grocery stores I use the wait is usually not that long but I try not to shop during prime time.

If everyone refused to use the self checkers that might make a difference. I don’t want to support people losing their jobs.

[Anonymous]

Anonymous wrote:

Anonymous wrote:A sign at our local Giant said that the system updates are due to recent increased thefts so I believe the changes are at all Giants.

+1 you can avoid these problems by using the scanner

Giant could avoid all these problems by staffing their checkout lanes with actual people.

The self-checkout was fine when it was more convenient for the customer - i.e. - you needed a gallon of milk and it was faster to scan and pay on your own. But now it's just a degradation of service versus a convenience for the customer and a way of depriving a person of a job by the corporation. I feel like starting a movement to boycott self-checkout.

100%. Boycott the self checkout and give people jobs.

[Anonymous]

Anonymous wrote:I hate someone else bagging my groceries. I love the hand scanner. Bag it the way I like it as I go and then scan the code, Apple Pay and out the door. You all sound like a bunch of old women and I’m 52!

The cashiers do a much better job of bagging than I do and they are far more efficient. People also need jobs.

Admit it, you’re happy because you’re buying x small condoms for your spouse and super heat ky jelly and are just avoiding the rest of us.

[Anonymous]

Anonymous wrote:"Please place your bags in the checkout area"
(places 2 very lightweight bags)
"Please remove unscanned item from checkout area"
(removes bags)
"Please place your bags in the checkout area"
(places 2 very lightweight bags)
"Please remove unscanned item from checkout area"

** rinse, repeat until help arrives **

This is the worst, especially when that person is nowhere to be found.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Isn’t anyone irritated that you’ve done all the work yourself and the employee standing there picking his nose tells you to have a nice day. They could avoid all sorts of problems if they just hired people.

I’m really over this everywhere. Companies keep finding more ways to put the burden of service onto customers while simultaneously increasing prices.

They’re like the airlines and are treating us more and more like cattle. I miss the days when there was an awesome guy who worked in produce at my local Safeway, the store is long gone now, who would point out produce that was especially good or fresh. He liked to cook and could even suggest a recipe. The first Wegmans to open in my area had guys like that working in the meat department. I made the best stroganoff I’ve ever made because of tips from one of their guys. Those days are long gone.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Isn’t anyone irritated that you’ve done all the work yourself and the employee standing there picking his nose tells you to have a nice day. They could avoid all sorts of problems if they just hired people.

I’m really over this everywhere. Companies keep finding more ways to put the burden of service onto customers while simultaneously increasing prices.

Just left there. Check out station light blinking and employee checking his phone and perusing the candy….and stop asking me to donate. They literally do nothing on your behalf but they want to donate your money to someone else, on your behalf.

Your donation benefits the store first and foremost. They get a tax benefit based on their donation. They would never do this out of the goodness of their hearts.

[Anonymous]

Anonymous wrote:I don't have any of these problems. Big fan of self check! Also if you have more than 20 items and are going thru self check (minus the scanner people) you are a jerk. It takes way longer than using the manned lane especially when you don't know what you are doing.

I scan 20-25 items faster than most people scan 5-10. I have been using them for over 10 years.

Dont try to remove items. Just let it time out, it takes 10-15 seconds and it will move on.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:A sign at our local Giant said that the system updates are due to recent increased thefts so I believe the changes are at all Giants.

+1 you can avoid these problems by using the scanner

Giant could avoid all these problems by staffing their checkout lanes with actual people.

The self-checkout was fine when it was more convenient for the customer - i.e. - you needed a gallon of milk and it was faster to scan and pay on your own. But now it's just a degradation of service versus a convenience for the customer and a way of depriving a person of a job by the corporation. I feel like starting a movement to boycott self-checkout.

Well, that’s not going to happen. And your last sentence is Big Boomer energy (and before you say it, yes, even if you’re not chronologically a Boomer).

Almost everyone on here hates self-checkout (the scanners are different) - so why not? We all complain but then we just go along with what the corporation wants us to do. We don't have to.

You really do, unless you’re opening your own grocery chain, which no, you aren’t.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Not a regular shopper at Giant, but have used the scanner thing when i do shop there. Seems like the scanner is easiest to shoplift a few items and wonder if it will still be around much longer.

Love Samsclub for the scan with phone function. Wish Costco had the same.

I agree with you on annoying self checkouts at Costco. Why can’t I just scan the barcodes? They do check at the door so it’s not like I can shoplift.

The cashiers also started asking to unload the cart instead of just putting things barcodes up and scanning them in the cart.
Super annoying

I love when I get a fast employee at Costco who will scan inside my cart! Only during busy times though, otherwise I have to do it myself and take all the items out. Though I’ve found if you mess something up they will sometimes just finish for you. The phone scanner at Sam’s is good, but in general we just a crappy Sam’s that isn’t as well run or as well stocked as Sam’s in other places. I have no idea why.

I got sighs and almost a reprimand last time I didn’t unload my cart at Costco.

You have to look confused and sort of helpless, like you will be really slow. I've noticed at my Costco they almost always scan for all of the old people in self checkout, whereas I'm probably 50/50. I tried to look as slow as possible though and I also try to go to a self-checkout that has an efficient-looking employee standing next to it (if multiple stations are open at once.)

Costco is awkward because of the size of the carts. If they would just have scanners with each station, it would go way faster. Also another tip is to swing your cart around so the end of it is facing you and you are at the station. Especially at grocery stores and if you use the smaller tiered carts.