Anonymous wrote:
Anonymous wrote:We've actually been through this twice and filed a claim both times--once 8 years ago and once about a year ago. The first was a parts failure in an upstairs toilet that left water running throughout our house (through the vents) all day while we were at work. Our ceilings were on the floor when we got home. The second was a parts failure in our washing machine in the basement, which flooded our finished basement.
I don't remember how much ServiceMaster cost exactly because our insurance paid them directly. I think it was around $1500 for the second incident, and more for the first, which was 3 levels of water mitigation. They bring in the massive fans and dehumidifiers. They rip up carpeting and padding--and then come back to inspect it 24 and 48 hours later to determine whether it's totaled (looking for mold growth). They test for moisture in drywall with equipment and cut out pieces of drywall if they find moisture, and then direct fans into the space. They follow up on the conditions to determine how long the fans should stay. They also come to your house any time of day or night (though its sounds like you're past that point). On the first occasion, they arrived at 9:30pm and were there until 5am. They were very responsible and professional both times.
Insurance covered everything for both incidents. New flooring, contractors for drywall repair and painting, reimbursed for ruined furniture, etc. They obviously don't cover whatever caused the problem in the first place, i.e, the parts failure. Our rates did not noticeably rise. Our insurance is through USAA.
Did you have flood/extra water coverage with USAA?