Instacart shoppers are SO BAD

[Anonymous]

I use Instacart a lot - starting before the pandemic. In the notes sections I say to call me and I'll come down and collect my groceries. I figure that their main job is to buy my groceries and bring them to the main entrance. I don't think they get pain enough to lug all my things to my door.
FWIW, I tip well and never had a problem in 4-5 years.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I don’t get why you would use them if you aren’t disabled or immune compromised. I go on Sunday 15 min there, 20 min in store, 15 min home all less than an hour. Why is this so hard for people?

Because I want to and am a busy person with a busy schedule. Why is that so hard for you to understand?

Then pay for the convenience!! $10 for an hour of their time. I don’t think so.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:How much are you tipping?

I usually set the tip at about $10 for like $150 worth of stuff. Lately I've been cutting it down when the items come completely horrible, with half the items missing or me being forced to go out to the street to get them. I bump up the tip for great service but lately that rarely happens and it's mostly a win if I can just get functional service

Wow. I live in a house and wounding tip that much on $50. No wonder you are getting bottom of the barrel.

Well good for you but $10 is a perfectly reasonable tip on this volume of food and for the number of bags involved. It's a paid service with other charges thrown in, and the extreme tippers on either end of the spectrum should have no bearing on a standardly generous tip

[Anonymous]

Anonymous wrote:I don’t get why you would use them if you aren’t disabled or immune compromised. I go on Sunday 15 min there, 20 min in store, 15 min home all less than an hour. Why is this so hard for people?

I have health issues. I usually go at off hours, generally after 8 and few people are in the stores.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I don’t get why you would use them if you aren’t disabled or immune compromised. I go on Sunday 15 min there, 20 min in store, 15 min home all less than an hour. Why is this so hard for people?

Because I want to and am a busy person with a busy schedule. Why is that so hard for you to understand?

Then pay for the convenience!! $10 for an hour of their time. I don’t think so.

1) it's not an hour of their time
2) it's not the full pay
3) I am paying for the convenience in the form of the multiple fees I pay as part of the platform in addition to the tips

Why do so many clueless luddite types have to weigh in on things they know nothing about? But vociferously give their opinions anyway? My God.

[Anonymous]

Anonymous wrote:I use Instacart a lot - starting before the pandemic. In the notes sections I say to call me and I'll come down and collect my groceries. I figure that their main job is to buy my groceries and bring them to the main entrance. I don't think they get pain enough to lug all my things to my door.
FWIW, I tip well and never had a problem in 4-5 years.

Well that's nice of you but it's literally part of the deal for them to bring it to your door. But that's why I'm wondering if it's my area. I have missing and messed up items in nearly every order. it seems the staff they use has gotten much worse and much lazier

[Anonymous]

Anonymous wrote:

Anonymous wrote:I use Instacart a lot - starting before the pandemic. In the notes sections I say to call me and I'll come down and collect my groceries. I figure that their main job is to buy my groceries and bring them to the main entrance. I don't think they get pain enough to lug all my things to my door.
FWIW, I tip well and never had a problem in 4-5 years.

Well that's nice of you but it's literally part of the deal for them to bring it to your door. But that's why I'm wondering if it's my area. I have missing and messed up items in nearly every order. it seems the staff they use has gotten much worse and much lazier

And rather than voting with your feet, you'd rather accept substandard service and complain than literally just take the 45 minutes once a week to do it yourself.

[Anonymous]

Do you have convenient parking available for them? If not, then suck it up and meet them at the curb.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I use Instacart a lot - starting before the pandemic. In the notes sections I say to call me and I'll come down and collect my groceries. I figure that their main job is to buy my groceries and bring them to the main entrance. I don't think they get pain enough to lug all my things to my door.
FWIW, I tip well and never had a problem in 4-5 years.

Well that's nice of you but it's literally part of the deal for them to bring it to your door. But that's why I'm wondering if it's my area. I have missing and messed up items in nearly every order. it seems the staff they use has gotten much worse and much lazier

Try Albertson's freshpass. Behind the scenes, they subcontract certain Instacarters and will comp you immediately and then in the background investigate and proactively try to prevent future problems.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I don’t get why you would use them if you aren’t disabled or immune compromised. I go on Sunday 15 min there, 20 min in store, 15 min home all less than an hour. Why is this so hard for people?

Because I want to and am a busy person with a busy schedule. Why is that so hard for you to understand?

Then accept the substandard service as agency cost and quit your complaining. And I guarantee you are NOT that busy. Just lazy.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I use Instacart a lot - starting before the pandemic. In the notes sections I say to call me and I'll come down and collect my groceries. I figure that their main job is to buy my groceries and bring them to the main entrance. I don't think they get pain enough to lug all my things to my door.
FWIW, I tip well and never had a problem in 4-5 years.

Well that's nice of you but it's literally part of the deal for them to bring it to your door. But that's why I'm wondering if it's my area. I have missing and messed up items in nearly every order. it seems the staff they use has gotten much worse and much lazier

Try Albertson's freshpass. Behind the scenes, they subcontract certain Instacarters and will comp you immediately and then in the background investigate and proactively try to prevent future problems.

Thank you so much for this, I will genuinely try it. Finally something helpful from someone familiar with it!

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I don’t get why you would use them if you aren’t disabled or immune compromised. I go on Sunday 15 min there, 20 min in store, 15 min home all less than an hour. Why is this so hard for people?

Because I want to and am a busy person with a busy schedule. Why is that so hard for you to understand?

Then accept the substandard service as agency cost and quit your complaining. And I guarantee you are NOT that busy. Just lazy.

No, i will not. I file a complaint and reduce the tip each time it happens and I will continue getting groceries delivered and you have zero say over it. I make lots more money than you and am way busier. Get over it.

[Anonymous]

Anonymous wrote:Do you have convenient parking available for them? If not, then suck it up and meet them at the curb.

Yeah there is. But most of them dont want to come in. I think it's a very lazy work brigade they have

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I use Instacart a lot - starting before the pandemic. In the notes sections I say to call me and I'll come down and collect my groceries. I figure that their main job is to buy my groceries and bring them to the main entrance. I don't think they get pain enough to lug all my things to my door.
FWIW, I tip well and never had a problem in 4-5 years.

Well that's nice of you but it's literally part of the deal for them to bring it to your door. But that's why I'm wondering if it's my area. I have missing and messed up items in nearly every order. it seems the staff they use has gotten much worse and much lazier

And rather than voting with your feet, you'd rather accept substandard service and complain than literally just take the 45 minutes once a week to do it yourself.

You seem extremely confused. I dont accept this treatment and reduce tips as a result and have complained and gotten refunds. I will also switch to better delivery services depending on what's recommended. All of this is still way easier for me than actually going to the store considering I run my own business from home.

[Anonymous]

I want to hear about the substitutions. Those make my day!