Would you complain?

[Anonymous]

Anonymous wrote:He didn't call you a pain in the ass. He said it WAS a pain in the ass. Maybe he should tell his supervisor that their marketing/discounting process needs to change.

I used to complain to people more. I don't bother anymore. Half my day I want to tell someone what a pain in the ass something was.

The bolded is not an acceptable thing to say to a customer who essentially, creates the need for your job. And yes, I have worked in customer service and food service.

[Anonymous]

Anonymous wrote:I had lunch at a sit down restaurant and when I asked for the check I mentioned wanting to use a “birthday reward” discount I had. The waiter looked clearly annoyed and said “I have no idea what you are talking about”. I said I received a text message and he said “show it to me”. Once I showed it to him, he took my credit card and cane back with the tab to sign. He said to me “this was a real pain in the ass.”

The restaurant was almost empty; I left a 20% tip on the full tab (before the discount) but I feel like emailing the restaurant. I think it was really rude but maybe I’m overreacting.

Covid or no Covid, I would say something. The restaurant used that email to draw you in as part of their marketing. If their sales staff, i.e. wait staff, 1) doesn't know about it, and 2) won't honor it, then the managers or owners need to know. The managers or owners also need to know that their wait staff was rude for no reason. Definitely say something. I would not have left a 20% tip, frankly.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Covid or not, I would absolutely say something. I’m sure restaurant workers are stressed but there is literally no excuse for telling your customer they were a pain in the ass.

Not saying OP deserved to be called a pain in the ass, but many, many customers really deserve a big dose of honesty.

Apparently so do many restaurant workers. If you told me that I was a pain in the ass, we would be talking to your boss pronto.

[Anonymous]

I would absolutely have told the manager about that on the spot. Totally unacceptable. I have been a server, my daughter is a server now, that kind of crap is just wrong.

Use your current opportunity to give honest feedback. If the service was otherwise really good I'd say the 20% was deserved though.

I wish you could have said something to the server immediately as well, telling them what they just said and did was not appropriate and they need to up their game. If a restaurant offers a discount or whatever it's part of the staff's job to honor it and be positive about it.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Covid or not, I would absolutely say something. I’m sure restaurant workers are stressed but there is literally no excuse for telling your customer they were a pain in the ass.

Not saying OP deserved to be called a pain in the ass, but many, many customers really deserve a big dose of honesty.

It isn't a pain in the ass.to ring up a discount code. It isn't actually any extra work, they are generally programmed in and you just select it. The waiter.was.rude.AF. no idea why OP left a 20% tip if that was.the service she got. Either way, it'll solve itself, that guy won't be working as a waiter for very long.

[Anonymous]

Anonymous wrote:OP here — I just received an email from the restaurant asking “how did we do?”.

I think I am going to answer honestly since they’re soliciting feedback.

That is fair. I would not go out of my way to complain, but you were asked for feedback. And you are helping the restaurant. I would just never go back. I do not need waitstaff being overly nice to me. But if I am treated like they do not want me there, no way I am returning. So the restaurant would lose customers and not know why.

[Anonymous]

Yes. He was rude.

[Anonymous]

We use coupons a lot, and have never been treated with disrespect by waitstaff as a result. I also was a waitress for many years in my youth, and would never have behaved so inappropriately or rudely. I am shocked that PPs are giving this waiter a pass.

I would hesitate to complain to management, because clearly this waiter is a bit off and I would be concerned that they had my full name and could retaliate in some way. It wouldn’t have been worth it. But I would have calmly commented directly to the waiter, about their poor customer service.

[Anonymous]

I wouldn’t have tipped. Not sorry. He was rude and unprofessional

[Anonymous]

I would say something.

I hate it when the restaurant offers an incentive to get you to come in and then the staff acts like it's such a burden for them to honor it.

IMO, some restaurant workers are using the pandemic as an excuse to offer crappy service.

[Anonymous]

Anonymous wrote:

Anonymous wrote:OP here — I just received an email from the restaurant asking “how did we do?”.

I think I am going to answer honestly since they’re soliciting feedback.

Do that, but gear it as a training issue-- the guy didn't know about this discount and it sounded like a PITA to put in the register! It's not you or him, it's his bosses who suck.

NP, this is what I would do too. It's more of a constructive critique than complaining about your server's attitude.

[Anonymous]

Anonymous wrote:I would say something.

I hate it when the restaurant offers an incentive to get you to come in and then the staff acts like it's such a burden for them to honor it.

IMO, some restaurant workers are using the pandemic as an excuse to offer crappy service.

Yep. Poor service, poor attitudes, yet they all feel entitled to 20+% in tips now as the “lowest standard”

[Anonymous]

Anonymous wrote:Covid or not, I would absolutely say something. I’m sure restaurant workers are stressed but there is literally no excuse for telling your customer they were a pain in the ass.

This, but you are supposed to mention those things at the beginning.

[Anonymous]

Anonymous wrote:

Anonymous wrote:OP here — I just received an email from the restaurant asking “how did we do?”.

I think I am going to answer honestly since they’re soliciting feedback.

Do that, but gear it as a training issue-- the guy didn't know about this discount and it sounded like a PITA to put in the register! It's not you or him, it's his bosses who suck.

Nope - no reason for him to say it was a pain. It probably was, but he doesn’t say that. Ever. Say it was a challenge, but it worked

[Anonymous]

Anonymous wrote:

Anonymous wrote:Covid or not, I would absolutely say something. I’m sure restaurant workers are stressed but there is literally no excuse for telling your customer they were a pain in the ass.

This, but you are supposed to mention those things at the beginning.

I think it’s better to offer feedback later otherwise it’s escalating a tense situation and forcing more of a confrontation which is unlikely to have been very satisfying.