Airline Compensation?

[Anonymous]

I was to fly from LA to Dulles last night at 6 pm west coast time.

It was delayed until 7:30pm, then 8:00pm, then 9:00pm, then cancelled at 10:30pm. American gave me a voucher for a flea bag Super 8 which I accepted given the hour. They promised to rebook all of us on a 7:00 am today, which they honored.

But, on the flight today, everyone was telling me I'm entitled to a future free ticket, complete refund of the cost of the one that got cancelled, and $400 cash.

I talked to the gate agent at Dulles when I landed and she told me I was entitled to absolutely nothing and was actually rather aggresive and rude about it all.

Googling tells me she was 100% lying.

How do I :

1. Get what is owed to me, and,
2. How is it legal for American to tell their employees to lie to customers?

[Anonymous]

People are messing with you. You were no entitled to more. Trump killed the airline rules to compensate passengers that Biden instituted.

[Anonymous]

Anonymous wrote:People are messing with you. You were no entitled to more. Trump killed the airline rules to compensate passengers that Biden instituted.

Total horsechit.
OP- you can get a complete refund at a minimum.

[Anonymous]

Anonymous wrote:People are messing with you. You were no entitled to more. Trump killed the airline rules to compensate passengers that Biden instituted.

What a lie get your money back op.

[Anonymous]

Domestic flights are rebooked and sometimes a hotel/meal voucher depending on why the flight was delayed/cancelled.

If you have status they may throw some miles at you.

If you decided to NOT go on the flight they rebooked you on then you would get a refund.

You flew, you don't get a refund.

[Anonymous]

You get a refund if you decide not to fly. OP accepted a rebooking so she only gets hotels and food during the delay.

[Anonymous]

Anonymous wrote:

Anonymous wrote:People are messing with you. You were no entitled to more. Trump killed the airline rules to compensate passengers that Biden instituted.

Total horsechit.
OP- you can get a complete refund at a minimum.

It’s not total horseshit. Trump did kill the passenger rights act, one of many MANY ways he is destroying this country.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:People are messing with you. You were no entitled to more. Trump killed the airline rules to compensate passengers that Biden instituted.

Total horsechit.
OP- you can get a complete refund at a minimum.

It’s not total horseshit. Trump did kill the passenger rights act, one of many MANY ways he is destroying this country.

https://www.cnn.com/2025/11/15/us/trump-administration-compensation-flight-disruptions-hnk

This regime is so awful and evil

[Anonymous]

Anonymous wrote:You get a refund if you decide not to fly. OP accepted a rebooking so she only gets hotels and food during the delay.

+1 and usually they claim "weather" so you're not entitled to anything.

[Anonymous]

Anonymous wrote:Domestic flights are rebooked and sometimes a hotel/meal voucher depending on why the flight was delayed/cancelled.

If you have status they may throw some miles at you.

If you decided to NOT go on the flight they rebooked you on then you would get a refund.

You flew, you don't get a refund.

Wish I'd known this before snowcreete. I had to pay $600 to get on a flight home since American couldn't rebook me for days.

[Anonymous]

Anonymous wrote:You get a refund if you decide not to fly. OP accepted a rebooking so she only gets hotels and food during the delay.

False. Canceling a 7 pm flight and offering a rebooked flight the next day is considered a 'significant delay/disruption' and OP is entitled to compensation. You think an airline just gets to hold you hostage for an entire day?

[Anonymous]

Anonymous wrote:

Anonymous wrote:You get a refund if you decide not to fly. OP accepted a rebooking so she only gets hotels and food during the delay.

False. Canceling a 7 pm flight and offering a rebooked flight the next day is considered a 'significant delay/disruption' and OP is entitled to compensation. You think an airline just gets to hold you hostage for an entire day?

That's not what Federal law and regulations say. It says you are entitled to a refund, anything more than that is at the airlines choice/discretion.

https://www.transportation.gov/airconsumer/airline-cancellation-delay-dashboard

"Cash compensation when a cancellation results in passenger waiting for 3 hours or more from the scheduled departure time" and then a string of red XXXXs next to that.

[Anonymous]

OP, their website will have a section to submit info. You won’t get a refund, but you should ask for miles or future flight credit. All they can do is say no.

[Anonymous]

Anonymous wrote:OP, their website will have a section to submit info. You won’t get a refund, but you should ask for miles or future flight credit. All they can do is say no.

This is the best option. Good balance of time required and possible benefit.

[Anonymous]

I had a similar situation recently but flying from England. I received nearly $2000 compensation. It was an easy process. But in doing so I learned that US laws are wildly less friendly to flyers than in Europe. And that if the flight hadn't originated from London I may not have gotten anything. Also the airline reps knew absolutely nothing in any airport. You have to talk to corporate. You may receive something it is worth trying because so many passengers dont try.