Mercedes dealership forgot about us? Loaner for six weeks?

[Anonymous]

Our warrantied SUV went in for routine warranty work. They confirmed they had the part and it would take a week or two because they were backed up. They gave us a loaner SUV, the same model as our SUV. Now six weeks later and no update. They have my personal cell phone as they called prior to confirm appt and they also texted the loaner contract when I dropped off. It seems like they forgot about us. Are we ethically obligated to contact them or just let them figure it out? We don't mind the loaner, it's basically putting miles on their SUV instead of ours.

[Anonymous]

Have you confirmed that your car is actually still on their lot somewhere and nothing has happened to it?

[Anonymous]

First time adulting?

[Anonymous]

Your car got shipped to Senegal or something like that is my guess.

[Anonymous]

Anonymous wrote:
Have you confirmed that your car is actually still on their lot somewhere and nothing has happened to it?

Right now it's sitting in the service lot behind fencing. I don't know about its movement for the last six weeks, I haven't been monitoring it. It could already be fixed and our paperwork just got lost in the shuffle? That's what I'm assuming.

[Anonymous]

Probably got lost in the shuffle. Follow up oif you want your car back.

[Anonymous]

I would call sometime when you have a minute.

[Anonymous]

Anonymous wrote:Probably got lost in the shuffle. Follow up oif you want your car back.

Honestly, I couldn't care less about getting the car back. We've been to our beach house a few times and it's putting miles on their loaner instead of ours. I just wasn't sure if ethically we should proactively reach out or if it's fine to just wait for them to call. Do dealerships do inventory on loaners? If they do, I assume they will notice the lapse on 4/30 or 5/1?

[Anonymous]

I had a loaner from a Ford dealership once. I had it for about 3 weeks. When my vehicle was ready they called me and I gave them back the loaner. There wasn't a problem.

[Anonymous]

I don’t think there’s an ethical issue here. It’s on them to call you. Continue to rack up miles on their loaner! My only concern is that your car has been sitting outdoors for 6+ weeks and presumably has not been turned on. Good chance you’ll end up with a bad battery.

[Anonymous]

Anonymous wrote:I don’t think there’s an ethical issue here. It’s on them to call you. Continue to rack up miles on their loaner! My only concern is that your car has been sitting outdoors for 6+ weeks and presumably has not been turned on. Good chance you’ll end up with a bad battery.

All of this. Not unethical at all.

[Anonymous]

Be careful and make sure you read the loaner agreement. Sometimes there is a daily mileage limit. Read the fine print.

[Anonymous]

Anonymous wrote:Be careful and make sure you read the loaner agreement. Sometimes there is a daily mileage limit. Read the fine print.

This! When my Audi was the dealer for a couple of weeks, they gave me a loaner. I was allowed 100 miles a day and had to stay within a certain radius of the dealer. Anything beyond that could result in extra charges.

[Anonymous]

You're an idiot. The longer you go without news of your car, the easier it is for it to get lost or damaged. They will not take responsibility. That plus you didn't read the loaner agreement and might find a few surprises in store for you.

[Anonymous]

We got a loaner from Audi once for about two months.

There were problems fixing a radiator leak that got complicated and they broke something that they had to fix and wait times were long. Then they knocked off a side mirror in their lot, also their fault. We had to go on Christmas vacation 600 miles away so they said that's fine, take the loaner (which added two more weeks).

It was fine, but we checked in regularly!