Shady Grove - gripe about their medical records

[Anonymous]

I really dislike that Shady Grove apprently includes patient's entire emails in the medical record, rather than provide a short summary by date of the communication and/or question along with the answer or outcome. My file is pretty big and includes some really stupid emails to my nurse to ask her or the dr questions during multiple cycles there.

I need to transfer the entire set of records to a new clinic, and I'd rather they not see all that.

No other medical provider put messages and questions from either email or the patient portal in the medical record itself.

[Anonymous]

Normal, not just there.

[Anonymous]

Do you mean with fertility clinics?

I have seen many other specialists in recent years. None of them do this.

[Anonymous]

So what. You asked 'dumb' questions about your protocol or what to expect during cycling. Everyone does. They know that.

[Anonymous]

Every communication should be included in a medical record.

[Anonymous]

Whoever wrote that does not request medical records from any other specialist practitioner in the United States.

[Anonymous]

The medical record at a fertility clinic should include the information about the treatment itself.

They include emails about a complaint that your period is late or you need to fly on a plane? I've seen even worse but not going to describe it here. Please.

[Anonymous]

Shady Grove is the worst!

When I transferred my paperwork to the new fertility clinic, the new doctor pointed out that a number of pages were missing. When I contacted Shady Grove about it, their response was literally, “ They are a no pages missing, it’s just a clerical error on the page numbers”

I don’t trust them personally

[Anonymous]

My new RE said SGF often excludes the protocol or stim record when you request records. They suck

[Anonymous]

Anonymous wrote:My new RE said SGF often excludes the protocol or stim record when you request records. They suck

This is unbelievable. The flowsheet - stims, monitoring - is THE most important part of the record. I cannot believe SGF would routinely exclude it, knowing that any subsequent provider would ask for it specifically.