Apple support- has turned AWFUL

post reply Forum Index » Electronics and Technology
[Post New]08/10/2023 19:26
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Anonymous
What happened to Apple Care Customer Service? I’ve been strung along for months now trying to resolve a case where the Apple Store claimed we didn't have AppleCare when we did and when I discovered proof of receipt, I already paid out-of-pocket to fix the iphone. I’ve been transferred from every department under the sun and each time they say it’s going to take another week or another department. Did they outsource customer service? I’m shocked
[Post New]08/10/2023 20:27
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Anonymous
send an email to tim cook. easy to find online. you'll get a response in bo time
[Post New]08/10/2023 20:29
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Anonymous
A lot of it is handled by AI/ bots. It’s so sophisticated it’s hard to tell.
[Post New]08/14/2023 10:02
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Anonymous
They are the worst. It's terrible. The company is getting worse and worse.
[Post New]08/21/2023 16:53
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Anonymous
Anonymous wrote:They are the worst. It's terrible. The company is getting worse and worse.


This is sad to hear. I used to be so impressed.
[Post New]08/21/2023 17:57
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Anonymous
If everything goes to script they are still great, but the ability for front line people to make a decision seems to be gone
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