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Home Improvement, Design, and Decorating
Reply to "got a full in store credit refund for my 2007 leather Kramfors from IKEA today PSA"
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[quote=Anonymous][quote=Anonymous][quote=Anonymous]anyone out there have a Kramfors leather sofa? Just a PSA: Ours set weathered horrible since 2007 and I found online that they honor the 10 year warranty with proof of purchase. Called them today, sent photos of it in poor condition and they issued a full store credit - 1700+ to re decorate. They had advertised it as being good for kids justifying the higher cost and no longer carry it because of the complaints....just wanted to share just in case anyone else has one and is dissatisfied. [/quote] 2007? By now your child is five. :roll: [/quote] Op here: Actually I have three kids and two dogs. I have a 14 year old boy, an almost 3 year old and a 10 month old. Younger ones came after the sofa of course and yes by then it was falling apart. Stitches coming out, leather looking like it was "shedding" - just not good. Much like a PP described. Sofa was marketed for families with kids and pets. Seemed a perfect match. Until it wasn't!! And hey I am so glad to hear other people are taking advantage of this. We now have a new Ikea sofa bed and ottoman and are thrilled. They kept us as customers and we have spread the word that they are a good company that honors their warranties. Happiness all around. :) [/quote]
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