Did you know that Yelp censors reviews?

Anonymous
I read a review recently for a doctor that I was going to see and their was a mildly negative review on there. I went back a few days later still deciding about the doctor and the review and the comment from the doctor about the review were both gone. I googled Yelp censoring their reviews and apparently they do it alot. So now I am pretty disallusioned about using them for any objective reviews.
Anonymous
Are you a new Yelp user? Do you have a profile pic up? Yelp often censors new "orangehead" users, until they rack up a small history of reviews (to prevent people from spamming a business either positively or negatively)
Anonymous
Yes, they do. You can pay to get bad feedback removed.
Anonymous
I figured this out when I had relied on their review to pick out an auto shop. I had a terrible experience, went back to see how this was not captured in the other reviews and it turns out there were numerous negative reviews - they were all hidden under "unconfirmed" or whatever their term is for censoring. Even my review got barried. I don't use Yelp for anything anymore.
Anonymous
I tried to submit a good review for my really excellent taxi driver, and it got quarantined into some section where people can't see it unless they log in-like the pp said, you have to build up a number of reviews before yelp will post them.
Anonymous
I have read that elsewhere that Yelp can pick and choose reviews. So, I take them with a grain of salt.
Anonymous
Amazon does the same thing. I'd just finished grad school and was eager to read something for fun. I like sci fi/fantasy and based on overwhelming reviews, I got this series called Ruin Mist. The first book was edited really poorly (lots of misspellings or words used incorrectly - like 'beared' instead of 'bared'). I gave the second book in the series a shot only to discover 3/4s of it was a repeat of the first book. Not just re-hashing or reviewing, it was VERBATIM. I was so pissed I contacted Amazon. They refunded not just the purchase cost but also shipping. I then wrote reviews of the two books. Nothing I wrote was incorrect, inflammatory or insulting. It was fact based yet, my reviews were removed because "someone" complained I had violated the terms of feedback policy. I later learned the author, Robert Stanek, was notorious for writing his own positive reviews and getting negative reviews squashed http://www.davidlouisedelman.com/book-promotion/ethical-self-promotion/ . What an asshole.
Anonymous
OP - did you notice in small print after the string of standard "yelp" reviews there there is a small notice for those that have been removed for contend. If you hit that button and prove you are human being not a computer, then you can read all the other posts that had been dismissed by Yelp as either being too positive (as in hired by a company to write these things); to negative; foul language; sexistm etc.). I ALWAYS read the removed reviews. Sometimes I get better information from those than from the posts left in ploace.
Anonymous
Anonymous wrote:OP - did you notice in small print after the string of standard "yelp" reviews there there is a small notice for those that have been removed for contend. If you hit that button and prove you are human being not a computer, then you can read all the other posts that had been dismissed by Yelp as either being too positive (as in hired by a company to write these things); to negative; foul language; sexistm etc.). I ALWAYS read the removed reviews. Sometimes I get better information from those than from the posts left in ploace.


THIS.

You have to dig for them, but those are the reviews that give you the real picture.
Anonymous
Anonymous wrote:Amazon does the same thing. I'd just finished grad school and was eager to read something for fun. I like sci fi/fantasy and based on overwhelming reviews, I got this series called Ruin Mist. The first book was edited really poorly (lots of misspellings or words used incorrectly - like 'beared' instead of 'bared'). I gave the second book in the series a shot only to discover 3/4s of it was a repeat of the first book. Not just re-hashing or reviewing, it was VERBATIM. I was so pissed I contacted Amazon. They refunded not just the purchase cost but also shipping. I then wrote reviews of the two books. Nothing I wrote was incorrect, inflammatory or insulting. It was fact based yet, my reviews were removed because "someone" complained I had violated the terms of feedback policy. I later learned the author, Robert Stanek, was notorious for writing his own positive reviews and getting negative reviews squashed http://www.davidlouisedelman.com/book-promotion/ethical-self-promotion/ . What an asshole.


This is pretty funny. I think one of those "Real Housewives" tried to promote her own book on some online forum but forgot to logout as herself, so it was very apparent that she was the one doing the review.
Anonymous
I posted a bad review of a car dealer on yelp, when the dealer customer service department called me three days later to see if I was satisfied with their service I told them they could read my review on Yelp. That very day my bad review was removed from yelp. If you trust Yelp you are a fool!
Anonymous
If you are the business, Yelp will remove bad reviews if you pay them. My husband's business got a bad review from a seriously crazy lady. They constantly send him emails saying if he pays them, they will remove the bad review. He refuses to pay their "extortion" money. Businesses can pay their monthly fee, and they will censor the reviews.
Anonymous
Anonymous wrote:Are you a new Yelp user? Do you have a profile pic up? Yelp often censors new "orangehead" users, until they rack up a small history of reviews (to prevent people from spamming a business either positively or negatively)


No. They are censoring hiding reviews they feel my not be true but the algorithm is wrong and it doesn't help they've been soliciting money from business owners to change the remove more problematic reviews.


Article link:http://www.eastbayexpress.com/oakland/yelp-and-the-business-of-extortion-20/Content?oid=1176635
Blurb yelp and business of extortion 2.0
Anonymous
Anonymous wrote:If you are the business, Yelp will remove bad reviews if you pay them. My husband's business got a bad review from a seriously crazy lady. They constantly send him emails saying if he pays them, they will remove the bad review. He refuses to pay their "extortion" money. Businesses can pay their monthly fee, and they will censor the reviews.

Crazy? Hmmmm does yr husband sell nasty food poisoning chicken?
Anonymous
I hate the fact that I have posted like ten well thought out and well written reviews on Yelp and they ALL have been removed and Yelp cannot disclose why some get removed.

I think it has to do with the bottom line somehow..doesn't everything in life??...and I say..screw it.
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