:evil: Businesses don't answer phones anymore and it's making me insane!! :evil:

[Anonymous]

My complaint is all the sites/businesses that have no phone number even listed, especially if they don’t have an email address or chat app either. Sometimes you have an issue that you need to explain to a human! Your FAQ are not comprehensive people!

[Anonymous]

We stopped answering phones because of abusive clients.

[Anonymous]

Anonymous wrote:I find the chat function works well. But it is exhausting.

I just wish a CEO would try to get through once so the would know what it is like.

Wayfair has been good to me. Amazon chat is good.

I wish most CEOs would act like customers for a second. It would be very eye opening to them.

[Anonymous]

Anonymous wrote:We stopped answering phones because of abusive clients.

+1

[Anonymous]

Because it’s cheaper to have you use the automated system and the higher staff of people to answer the call

[Anonymous]

I go batty when you have to keep pressing numbers through a nonsensical phone tree that doesn’t have any option that actually aligns with whatever you are calling about an inevitably the call will just randomly drop once you go in enough circles or you finally talk to a person who says oh they don’t handle that issue and then say they will transfer you, but the transfer is really just a hang up or you end up back at the initial phone message to start all over again.

I have a kid with SNs and trying to contact specialist providers is a special level of hell.

[Anonymous]

What does “” mean?

[Anonymous]

Anonymous wrote:What does “” mean?

Weird, DCUM autocorrected to the emoji. I typed evil. Did OP mean the emoji?

[Anonymous]

Anonymous wrote:

Anonymous wrote:I only use their chats, now. Amazon and my healthcare provider (Kaiser Permanente) have excellent chat services in which you reach a real human in record time. Kaiser's chat person is a nurse and they can triage your symptoms for you. They always answer all my questions. Other websites as well. Yesterday I had a question about a product, went to the manufacturer's website, asked the robot in the chat, who got a real human (took 5 min, which is long!), who answered everything to my satisfaction.

Get with the times, OP.

I used Target's chat feature twice this weekend and it was great.

Utilize Verizon's chat and get back to us.

[Anonymous]

Anonymous wrote:I only use their chats, now. Amazon and my healthcare provider (Kaiser Permanente) have excellent chat services in which you reach a real human in record time. Kaiser's chat person is a nurse and they can triage your symptoms for you. They always answer all my questions. Other websites as well. Yesterday I had a question about a product, went to the manufacturer's website, asked the robot in the chat, who got a real human (took 5 min, which is long!), who answered everything to my satisfaction.

Get with the times, OP.

Wut.

Amazon chat is the 9th circle of hell.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:You sound old. Reminds me of my boss was trying to contact a vendor and not responding to emails or phone calls.

I just slacked the guy for a response in two seconds. My old job I used slack and email and phone maybe I check once a month

You think it’s just fine that a business that you are patronizing wouldn’t return emails phone calls? You sound…young.

Not PP you responded to, but again, this is the new normal. You can choose to evolve or not. If you don't, you die (technologically speaking, but also, you must be very old).

Yeah, you need to stop pretending that this about efficiency or some kind of positive evolution. Young people don't like the phone because they're afraid to speak. That's it. I remember being afraid to use the phone when I was a kid. My parents worked with me until I could do it. The thing is that you guys are adults, and it's pathetic.

Also, “you sound old” is super offensive. My 88 year old dad is old and he even though he uses email and text and chat, it’s a lot easier and less frustrating for him to use the phone now and he deserves some respect.

PP you’ll be old some day if you are lucky, and it’s going to happen way faster than you can imagine, and you’re going to be humbled.

Because certain posters have to turn every other thread into an ageist rant.

You’re right, PP. They’ll find out about how life goes eventually.

[Anonymous]

Anonymous wrote:I find the chat function works well. But it is exhausting.

I just wish a CEO would try to get through once so the would know what it is like.

Wayfair has been good to me. Amazon chat is good.

I spent 45 minutes suffering through my bank's chat today. All I did was change an address, which is wouldn't let me do electronically myself. For rach message I sent it took at least 5 minutes to get a response. Infuriating and very, very inefficient.

[Anonymous]

Call me old or old fashioned or whatever else but I completely agree. I’m 34 and am fairly used to how things are now but it’s annoying. I have to get a twitter to tweet the companies I need to contact? Get outta here.

I work in customer service and we have a phone team (I used to be on it!). We don’t need to be making people sign up, login, navigate every which way to get a simple question answered.

[Anonymous]

Anonymous wrote:You sound old. Reminds me of my boss was trying to contact a vendor and not responding to emails or phone calls.

I just slacked the guy for a response in two seconds. My old job I used slack and email and phone maybe I check once a month

what a horrible person you are

[Anonymous]

Try scheduling a doctor's appointment by phone. It rolls into voice mail and no one ever calls back.