Mr. Cooper mortgage--any experience?

[Anonymous]

BofA sold my loan to them over a decade ago. Agree with a PP that they're always trying to sell something. I asked at one point to be placed on the do-not-call list. I received numerous mailings to refi per week and daily calls for a few months. It was ridiculous.

Had portal issues for awhile but no problems in awhile. Still hate them.

[Anonymous]

I also just had my WF mortgage transferred to Mr. Cooper. I was a client years ago when they made the name change from Nationstar. I still have my login...because when they suffered a MASSIVE data breach they had to provide me with credit monitoring.

Beyond that they took my money paid my escrows and did what they were supposed to do.

I will miss the simplicity of the WF online experience as opposed to the overly engineered, gamified one Mr. Cooper uses.

[Anonymous]

I don't think it really matters at all. Our servicer is LoanCare, right near the bottom of this customer satisfaction chart, and I have zero complaints. They pull the money when they're supposed to, their website works, and I never have any contact with them. Maybe it's different if your servicer is escrowing for taxes and insurance but we opted to do that ourselves.

[Anonymous]

we've had Mr. Cooper since march 2021 and have never had an issue.

[Anonymous]

We've had them for 2 years and never had an issue. We had Suntrust/Truist before that and always had issues logging in and/or making changes or getting tax statements. Mr. Cooper is really easy to use especially through their app for any information you need to know. We've never had an issue with late payments or late payments of property taxes or insurance.