Mr. Cooper mortgage--any experience?

[Anonymous]

Anonymous wrote:Is there anyway to say ‘no’ when mortgage is sold to Mr Cooper? We also just found out our mortgage was sold to them.

Your mortgage hasn't been sold to them, the servicing rights have. And no, you have no choice in the matter.

[Anonymous]

I have always insisted that there be no escrow, and that I pay taxes and insurance myself. No one cares about my house or finances more than I do. I recommend it for everyone.

[Anonymous]

Had Bank of America sell my mortgage to Nation Star who sold my mortgage to Mr. Cooper who then sold my mortgage to a new company.

All have been the same. Neither good or bad. They just want the monthly payment.

[Anonymous]

Anonymous wrote:Had Bank of America sell my mortgage to Nation Star who sold my mortgage to Mr. Cooper who then sold my mortgage to a new company.

All have been the same. Neither good or bad. They just want the monthly payment.

Nationstar is Mr. Cooper, they just adopted a trade name.

[Anonymous]

I used to work in a building near one of theirs and always thought it’s a baffling, stupid name. It makes me think of Mini Coopers and Mr. Magoo driving blindly in his mini car.

[Anonymous]

BofA sold my loan to them over a decade ago. Agree with a PP that they're always trying to sell something. I asked at one point to be placed on the do-not-call list. I received numerous mailings to refi per week and daily calls for a few months. It was ridiculous.

Had portal issues for awhile but no problems in awhile. Still hate them.

[Anonymous]

I also just had my WF mortgage transferred to Mr. Cooper. I was a client years ago when they made the name change from Nationstar. I still have my login...because when they suffered a MASSIVE data breach they had to provide me with credit monitoring.

Beyond that they took my money paid my escrows and did what they were supposed to do.

I will miss the simplicity of the WF online experience as opposed to the overly engineered, gamified one Mr. Cooper uses.

[Anonymous]

I don't think it really matters at all. Our servicer is LoanCare, right near the bottom of this customer satisfaction chart, and I have zero complaints. They pull the money when they're supposed to, their website works, and I never have any contact with them. Maybe it's different if your servicer is escrowing for taxes and insurance but we opted to do that ourselves.

[Anonymous]

we've had Mr. Cooper since march 2021 and have never had an issue.

[Anonymous]

We've had them for 2 years and never had an issue. We had Suntrust/Truist before that and always had issues logging in and/or making changes or getting tax statements. Mr. Cooper is really easy to use especially through their app for any information you need to know. We've never had an issue with late payments or late payments of property taxes or insurance.