Mercedes dealership forgot about us? Loaner for six weeks?

[Anonymous]

Anonymous wrote:Be careful and make sure you read the loaner agreement. Sometimes there is a daily mileage limit. Read the fine print.

It’s often 100 miles. But I’ve gone over and nobody’s ever said anything. If it’s a warranty repair, they can’t expect you not to live your life.

Note: This was dealer loaner not outside vendor ex Enterprise or Hertz. Some dealers outsource loaners to rental companies.

[Anonymous]

You have not checked on your car in 6 weeks? That's just really stupid.

[Anonymous]

Perhaps the porter has been driving your car around for six weeks putting miles on it. You would never know now would you?

Learn to adult.

[Anonymous]

Anonymous wrote:Perhaps the porter has been driving your car around for six weeks putting miles on it. You would never know now would you?

Learn to adult.

You would know because the service person checks in the vehicle and notes the mileage when you drop it off.

[Anonymous]

And all new cars have GPS monitoring via the app.

[Anonymous]

I think it is a bit odd that you haven't followed up after 6 weeks.

[Anonymous]

Anonymous wrote:I think it is a bit odd that you haven't followed up after 6 weeks.

Right? When my car was in the shop for 3 weeks because of a back ordered part, I got regular updates from my service advisor. And, on other occasions,I would simply text her and ask for a status.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Probably got lost in the shuffle. Follow up oif you want your car back.

Honestly, I couldn't care less about getting the car back. We've been to our beach house a few times and it's putting miles on their loaner instead of ours. I just wasn't sure if ethically we should proactively reach out or if it's fine to just wait for them to call. Do dealerships do inventory on loaners? If they do, I assume they will notice the lapse on 4/30 or 5/1?

Of course you should proactively reach out!

[Anonymous]

Anonymous wrote:
Have you confirmed that your car is actually still on their lot somewhere and nothing has happened to it?

After 6 weeks, I'd assume that there was a new mechanic who let it roll off the rack or otherwise did massive damage and the dealer doesn't want to tell you

[Anonymous]

Anonymous wrote:

Anonymous wrote:Perhaps the porter has been driving your car around for six weeks putting miles on it. You would never know now would you?

Learn to adult.

You would know because the service person checks in the vehicle and notes the mileage when you drop it off.

OP was told a week and it's been six weeks. The car is at a dealer and not an independent shop. The service manager should be happy that OP isn't on the phone with the manufacturer's regional rep. If I was op, after week three, I'd be filling that tank with 87 octane and practicing burnouts because

[Anonymous]

Anonymous wrote:

Anonymous wrote:I think it is a bit odd that you haven't followed up after 6 weeks.

Right? When my car was in the shop for 3 weeks because of a back ordered part, I got regular updates from my service advisor. And, on other occasions,I would simply text her and ask for a status.

Not only is it odd, then why crowdsource here. OP< pick up the phone and find out.
Once we had a car into a dealership to be serviced. Someone broke into the shop and broke into our car to get something. The dealership actually lwanted US to put that on our car insurance. I said "of course not - this is your issue" and it went away but it was another hassle to get repaired. That may have happened to your car, OP. It's probably sitting out in a back lot being exposed to the elements and lord knows what else.