Why does this bother me so much?

[Anonymous]

I'm usually very level headed. I work in sales with difficult people so I'm generally very difficult to ruffle my feathers but this one person today just absolutely got me.

Situation: working with client for several months and all along the way they changed workscope, asked for extra edits and work. Project ended. Then they ask for more changes.

I put a stop to it and said, our project ended and you need a new contract. This person proceeds to insist that they deserve free work and should be able to demand free work for a year beyond our project. I tell them to have some respect for others people's professions. If you dont want to sign a contract, your team is perfectly capable of handling this. You wouldn't work for free, why would you expect our team to do so?

In the end, signed a new contract. But I'm still just absolutely steaming over the conversation and entitlement.

Why the heck am I so steamed about this?

[Anonymous]

Anonymous wrote:I'm usually very level headed. I work in sales with difficult people so I'm generally very difficult to ruffle my feathers but this one person today just absolutely got me.

Situation: working with client for several months and all along the way they changed workscope, asked for extra edits and work. Project ended. Then they ask for more changes.

I put a stop to it and said, our project ended and you need a new contract. This person proceeds to insist that they deserve free work and should be able to demand free work for a year beyond our project. I tell them to have some respect for others people's professions. If you dont want to sign a contract, your team is perfectly capable of handling this. You wouldn't work for free, why would you expect our team to do so?

In the end, signed a new contract. But I'm still just absolutely steaming over the conversation and entitlement.

Why the heck am I so steamed about this?

If I think from their side, it sounds like you did a project but they are not happy about the results and want to add in more to make all their spending worth it.
If I think from your side, you are right. First, they did scope creep and it sounds like you already handled it. Now they feel entitled to suck more from your team.

Overall, I think you did the right thing asking them for a new contract. Even if they were not satisfied with their results or wanted more out of it, it should have been planned and scoped out better. I will also say that some clients are genuinely PITA and think they can do whatever they want.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I'm usually very level headed. I work in sales with difficult people so I'm generally very difficult to ruffle my feathers but this one person today just absolutely got me.

Situation: working with client for several months and all along the way they changed workscope, asked for extra edits and work. Project ended. Then they ask for more changes.

I put a stop to it and said, our project ended and you need a new contract. This person proceeds to insist that they deserve free work and should be able to demand free work for a year beyond our project. I tell them to have some respect for others people's professions. If you dont want to sign a contract, your team is perfectly capable of handling this. You wouldn't work for free, why would you expect our team to do so?

In the end, signed a new contract. But I'm still just absolutely steaming over the conversation and entitlement.

Why the heck am I so steamed about this?

If I think from their side, it sounds like you did a project but they are not happy about the results and want to add in more to make all their spending worth it.
If I think from your side, you are right. First, they did scope creep and it sounds like you already handled it. Now they feel entitled to suck more from your team.

Overall, I think you did the right thing asking them for a new contract. Even if they were not satisfied with their results or wanted more out of it, it should have been planned and scoped out better. I will also say that some clients are genuinely PITA and think they can do whatever they want.

You are right but the client was over the moon happy until I pushed back on adding more free scope. Then all of a sudden I'm the bad guy. Basically gaslighting to get me to back down. I don't like people that gaslight.

[Anonymous]

OP, this is so so so so typical. Of course they are going to try to insist that something is hypercare, included in the sow, "punchlist", etc. etc. I'm sorry they did it in a gaslighting way, but that's why these sows and contracts are written in an airtight way (HOPEFULLY).

I don't understand why you are dealing with this as sales. It's usually the implementation team that would be communicating this to the client. Are you a small shop?

[Anonymous]

Because entitlement is very annoying.