virtual support for macbook
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Anonymous
| My macbook is only 4 years old but is running slow, the fan runs continuously even when in sleep mode, and in general is not doing well. I don't have a ton of things on it and have run software to free up memory and look for viruses but no change. Any recommendations for a virtual service to help figure out what's going on? Or if I book an appt at the genius bar can they likely solve it without having to send my computer off? I'm not in DC but am in a major metro area if there's another brick and mortar chain your recommend |
Anonymous
|
At 4 years it's due to be replaced. How much longer do you expect it to last? |
Anonymous
Well the apple website says 7+ years and other places i'm reading say in that range also. So that long |
Anonymous
Ignore previous poster. They're clueless. You might consider backing it up and doing a factory reset. |
Anonymous
| Genius bar |
Anonymous
| Open it up and clean it out. The fans pull in a lot of dust and that will cause the fan to work overtime, heat to build up and things will generally slow down. |
Anonymous
|
Agreed that four years is likely the expected life of a laptop. Especially since the post-2020 Apple machines have ARM processors, which run much cooler and have significant performance benefits.
That said, it might just need cleaning. Take the bottom cover off (which might require a special "pentalobe" screwdriver--many Apple products do, unfortunately) and attack it with a can of compressed air. As noted above, a full backup and re-installation of the operating system and software will likely help as well. None of this costs anything except time and maybe one of those special screwdrivers and a can of air. No need to pay for support. |
Anonymous
| Apple can fix most things remotely |